Express Shuttle of Utah is the largest airport shuttle that services the greater Salt Lake Area
Customer Service Representative

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Express Shuttle employs Customer Service Representatives to work as:

  • Reservation Agents in our Sandy office.
  • Airport Desk Agents at Salt Lake City International Airport

Our reservation team answers inbound calls to help customers fulfill their travel needs. He/she must be able to listen to a customer’s needs and enter the information accordingly into the computer system. Reservationists are responsible for collecting credit cards over the phone for payment purposes. There will be times a representative will need to call clients to verify upcoming reservations or inform them that something in their reservation has changed.

Responsibilities:

  • Obtain client information by answering telephone calls and verifying information.
  • Listens carefully to determine client’s needs.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains a calm demeanor during demanding times.
  • Maintains and improves quality results by adhering to company standards and guidelines.

Our Airport Team helps ensure a positive customer experience upon arrival at the airport. Our airport desk and our agents are a key element in the logistics chain aiming at providing the fastest, easiest and most valued experience to our customers.

Responsibilities:

  • Provide attentive, courteous service and understand the customer’s travel needs.
  • Promote our services in a competitive environment.
  • Representative must be able to work in an energetic, fast pace, and sometimes stressful environment.
  • Ability to juggle multiple projects simultaneously.
  • Assisting guests to vehicles with luggage as needed.

Both positions offer hourly-based with additional performance-based compensation.
High achievers in those positions can have the opportunity to be trained and work as Dispatchers.
If you are interested, please fill in the online application. You can also apply in person at 110 W 9400S, Sandy or call 801-596-1600 and ask for Becky.

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